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Firstly, a new IDS version is released for all customers. Users already logged in can continue working uninterrupted during this phase. However, there can be a short period where new logins are temporarily unavailable. If you face this issue, please retry in a minute.
Secondly, customers’ instances are updated, moving them from the previous version to the latest version of the Content Platform.
The rollout occurs independently for each customer based on their configured maintenance schedule.
Each customer instance experiences individual downtime only during the transition from the previous to the latest version.
Once updated, the service becomes available again for all users. The updates of different customer instances do not impact each other.
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