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This information only applies to accounts managed in Picturepark. If your Picturepark uses federated authentication, like login with your company account, you must have a working company account that only your company can give you. Try to login to find out. 

The Picturepark Content Platform admin interface is not available without a login, so you must sign-up first for the system you want to access on the login page of the corresponding Picturepark e.g., https://demo.picturepark.com.
  1. Open URL in the browser

  2. Select sign-up from the link or the tab menu

  3. Fill out the form

  4. Provide the captcha correctly

  5. Submit your request

If an Administrator created your account already, you have received an email asking you to sign up.

After requesting your new account, you receive an email asking you to confirm your account. Once you have confirmed your account, please log into the Picturepark.
If you have not received your confirmation link after signing up, you can click on the Resend confirmation link on the Sign-up page and enter the email you used for signed. The confirmation email will be resent. Please check your SPAM folder before doing this as your confirmation email may be there.
An Administrator will receive an email asking them to confirm your request for access. If they do so, you get an email saying your account is reviewed. If they don't, you will always see the "Account under review" message after login to Picturepark.

Administrators cannot reject users in the current version of Picturepark, so you will not receive an email should the administrator choose not to approve your account.

Your organization's Picturepark administrator approves all account requests. Picturepark support (https://picturepark.com/support ) can neither create nor approve your account.

Create a Strong Password

Your Picturepark Password must meet at least 3 out of the following four complexity rules

  • at least one uppercase character (A-Z)

  • at least one lowercase character (a-z)

  • at least one digit (0-9)

  • at least one unique character (punctuation) — do not forget to treat spaces as special characters too

As well as all these rules

  • at least ten characters

  • at most 128 characters

  • not more than two identical characters in a row (e.g., 111 not allowed)

Occasionally changing your password is a good idea for security reasons. You can reset your password on the login page. 

Picturepark stores all passwords encrypted using the sha256 algorithm.

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