Document Preview is Broken

Owned by Olivia Schütt, created
Jun 10, 2022
1 min read

 Problem

The document preview in Picturepark (Thumbnails, preview, presentation mode) shows weird characters. I cannot read the text.

 Solution

Picturepark must know the font to render it correctly. You can solve the problem by changing the font.

  1. In PowerPoint > Open Master > change font to a common font (e.g. Calibri, Arial, Roboto)

  2. In Word > change font

  3. In Excel > change font

If your Corporate Design requires a specific font that does not work in Picturepark, pls consult with your Picturepark representative or support team: support@picturepark.com

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